After Sales Service

We pride ourselves on the superior service level, including our quality after-sales service. If the product has any problems, we MUST solve them for you at once, each problem help us improve in the future.

What is the warranty period of your product?

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10 years warranty on the desk frame and 5 years warranty on electrical parts (lifting motor , controller and handset).

How to quickly help me solve product failure problems?

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Please take clear video and pictures of the faulty products and send them to info@upliftec.com, or call our toll-free phone number at +8613382165719. Our team will get feedback with the corresponding solution within 12 hours.

How can I solve a problem with my product?

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We will send free replacement parts or replace the defective product for you. (Not Artificial Damage).

Can maintenance service be provided if the product is artificially damaged?

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You will still have maintenance service if it is damaged by incorrect use. (but you might need to pay a little bit of cost depending on the situation).

Is there any maintenance service when after the warranty expires?

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You will enjoy lifetime maintenance service. (you might need to pay a little bit of cost depending on the actual situation).

Have Any Questions?

Message us with your question or concern and we'll get back to you in about 1 business day.

Send Inquiry Now

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