Home> FAQ

FAQ

FAQ
We do everything we can to help you solve a problem with our products as quickly as possible.
Order Related
  • How do I obtain prices on products?
    Please contact us by e-mail at info@upliftec.com, or by phone at +8613382165719. You will be assigned one of our professional Foreign Trade Business Managers.
  • Do you provide samples? is it free or extra?
    Yes, we can offer the samples for your evaluation. You need to pay the sample fee and shipping fee. But we promise to deduct the sample fee if we make an agreement on mass production later.
  • Do you have any MOQ limit for orders?
    Low MOQ, small orders are available.
  • How long is your delivery time for the sample and bulk order?
    Generally, it is 5-10 days for the sample, and It is 30-40 days for the 20ft/40ft container. It needs to be negotiable if you want OEM or ODM.
  • How do you ship the sample to me?
    We usually ship by DHL, UPS, FedEx, or TNT, It about takes 5-7 days to arrive. 
  • What shipping terms are available?
    EXW (Factory Delivery), FOB (Freight on Board), CIF (Cost Insurance Freight) and others, you can contact Business Managers should you require any other type of delivery requirements.
  • How long does it take for the product to arrive after shipped?
    IMPORTANT NOTE: The time it takes to ship from China to the different country will vary.Normally, American have an approximate lead time of 20-30 days. Germany have an approximate lead time of 30-40 days. Southeast Asian countries have an approximate lead time of 10-15 days.
  • What is your terms of payment?
     30% T/T in advance ,the balance before shippment are the most common forms of payment. It can be negotiable if you want other payment trems.
  • What about duty, VAT or customs on samples?
    It is the responsibility of the importer to cover costs associated with the import of goods. Therefore, we cannot address these costs.
Product Related
  • What are your main products?
    Our main products have dual motor two/three segments standing desk, single motor standing desk, L-shape standing desk, standing desk workstation and electric lifting column.
  • What color choices are available with standing desk?
    The most popular colors are black, white, and grey (silver), but we can provide custom colors as requested. 
  • Do your products support customization?
    Our R&D team can customize products that exactly meet your requirements.
  • Do you offer a warranty for the products?
    Yes, we offer a 5~10 years warranty on most of the products.
  • How many sets of products can be fit in a 20ft/40ft container?
    A 20ft/40ft container can fit in 340/700 sets dual motor desk frame (with pallets) and can fit in 420/880 sets dual motor desk frame (without pallets).A 20ft/40ft container can fit in 480/992 sets single motor desk frame (with pallets) and can fit in 592/1216 sets single motor desk frame (without pallets).
  • Is it ok to print my logo on the packing?
    Yes, we can print your logo on the carton for free.
  • What is the standard packaging?
    The outer layer is with thickened five layers of corrugated paper, and the inner layer is an anticollision, thickening, laminating foam package.
Have Any Questions?
Message us with your question or concern and we'll get back to you in about 1 business day.
Related Products List
We will contact you immediately

Fill in more information so that we can get in touch with you faster

Privacy statement: Your privacy is very important to Us. Our company promises not to disclose your personal information to any external company with out your explicit permission.

Send

Manage Your Cookies

Necessary cookies are always enabled. You can turn off other cookie options. Cookie Policy and Privacy Policy.

To use chat support services, please enable support cookies.

Strictly Required Cookies

Off

These cookies are required for the website to run and cannot be switched off. Such cookies are only set in response to actions made by you such as language, currency, login session, privacy preferences. You can set your browser to block these cookies but this might affect the way our site is working.

Analytics and Statistics

Off

These cookies allow us to measure visitors traffic and see traffic sources by collecting information in data sets. They also help us understand which products and actions are more popular than others.

Marketing and Retargeting

Off

These cookies are usually set by our marketing and advertising partners. They may be used by them to build a profile of your interest and later show you relevant ads. If you do not allow these cookies you will not experience targeted ads for your interests.

Functional Cookies

Off

These cookies enable our website to offer additional functions and personal settings. They can be set by us or by third-party service providers that we have placed on our pages. If you do not allow these cookies, these or some of these services may not work properly
CLOSE ACCEPT SELECTED COOKIES

We've updated our Terms of Service and Privasy Policy, to better explain our service and make it more understandable. By continuing to see this site, you agree to our updated Terms of Service and Privacy Policy. We use cookies to improve and personalize your browsing experience. By clicking "Accept Ceokies", you accept our use of cookies in accordance with our Cookie Policy.